Driving back from the #soutcoastsummit recently I was pondering all the great content we had heard jammed into a couple of days.
I was particularly mindful of the challenges associated with unleashing the creativity within an organisation by enabling citizen developers to build apps while ensuring good governance over the organisation’s data.
At this point I needed to charge my electric car…. I first stopped at a services to find I had been ICE’d – part of my new vocabulary now I’m an EC driver.
So, next stop was Winchester, where I was assured by one of the many apps I now have on my phone in my ‘car’ folder there would be plentiful charging points. However, this is where I discovered what Tesler car owners do on a Sunday morning, charge their cars. At the fourth charging point I thought I had struck lucky only to find the charging point was out of service. At the fifth charging point I finally made it, except that the contactless payment was not working so I had to download yet another app and create another account.
At this point I had seven miles of charge left…
This gave me 40 minutes over a cup of coffee to do some more reflection.
Bring an early adopter is great. I love new shiny stuff to play with, but this approach does come with its drawbacks, and that tends to be that the less exciting elements of infrastructure that sit behind the glitz may not be fully in place. This cost money, time, effort and doesn’t normally make a sales person get excited (unless they are selling EV charging stations I suppose). So there is a lag. For the user you have to be ready to accept that sometimes the glitz can be flaky, or need revisiting. In the case of Power Apps this could be the need to update connectors that are deprecated, and most importantly, building in the governance needed to ensure the platform is secure and appropriately utilised.
For EVs it’s a charging infrastructure!!!
Coffee drunk. Anxiety levels reduced. Time to hit the road again. I do love a bit of shiny!
All the articles on how to use LinkedIn tell you only to talk about your professional life. Well I am really…
Meet Reggie, brother to Ronnie. They were a birthday present just over three years ago. Every morning and evening I tend to them, often see them at lunchtime between Teams call. They always make a fuss and bleat a greeting the moment they see you step out of the door and would even enjoy going for a walk with you.
Sadly, Reggie passed away a few days ago (goats don’t have the best designed intestinal system). I laid him to rest in one of our fields between Teams calls with customers during which I had to be smiley and happy. It was a strange day emotionally.
Yes, I was sad to loose Reggie, but it also made me happy to remember all those time he made me smile. He gave back in bucket loads.
Thank you for the contribution to my Wellbeing in these challenging time Reggie – you were a star.
It’s 0900 local time. I’m listening to BBC Radio 4 streamed through BBC Sounds linked to my phone on the yachts WiFi system via Bluetooth to the yacht’s sound system in the cockpit and saloon.
Had a brief chat with the team in Teams back in the UK where they are all working from home. My phone pings away with Teams messages and emails, while I plot the course to our next destination on the electronic chart system that would navigate the yacht all the way from this anchorage to the port we are headed to, but what would be the fun in that!
I can remember not that many years ago in a ski resort having to walk 2k to an Internet Cafe where I paid for a 30 minute connection to do my emails. That compares with last night being asked by the owner of the tiny restaurant on a tiny island in Croatia if we could just use email to make our next booking because he was struggling responding to Facebook Messenger, DM’s on Twitter, WhatsApp messages and SMS!
These days it is not a question of if you can be connected and continue to be engaged with your business, suppliers and customers, it is more a case of: can you disconnect and switch your mind off for a few days to get the headspace you need to reset!
Seems very strange to be back in Heathrow after what we have been through recently. It was the build up that was so much more (rightly) complicated. Online testing to fly, entry certificate to land, online test booked to fly back and a further test two days after returning.
But! People are doing things… Flights for business and pleasure, shops open, coffee shops and lounges busy.
The world seems to be starting to spin faster again!
In the past couple of years it has regularly amazed me how much Dynamics 365 has progressed and how ‘complete’ a platform it is now.
What do I mean by complete?
Well take today for example. I went to see a customer operating on AX2009. They knew they needed to migrate to something current but the CEO wanted to question what that might be and not just assume a straight transfer of what they have to, an in date version of the same. Their requirement was not complicated: sales, purchase and general ledger. The number of transactions was not huge. So, we recommended taking a look at Business Central, and they really liked it. But then, we quickly realised that they were asking for functionality to help improve efficiency which is right out of the box: authorisation levels, consolidation, attaching documents to POs, etc. It just shows you cannot take for granted that the customer knows as much as you about what technology can do for them, or even that they are using to effect what they already have available!
OK, back to the point. Having scoped out the implementation, migration and set to work for Business Central, I was asked to present what else we could offer. So, I lifted the lid on the toy box and let the customer peek inside. In no time, there were smiles around the table (and in the Teams space as we had colleagues brought in from across Europe by this stage) and the realisation that we could light up project services, sales, HR and asset management workloads, all in Dynamics, all connected to their favourite tool: Outlook, and accessing the same accounts, contacts and users – just blew them away. There was no process of function they came up with that I didn’t have a solution for, I just went back to they toy box and selected the right tool for the job.
Moral of the story: talk to the customer, try to understand what their processes are. Explain that they know their business but you know what Dynamics can do, and by bringing the two together, huge efficiencies can be gained, sales closures increased, customers more satisfied, staff better engaged and achieving more and ultimately – a more successful businesses. But, the confidence to have that sort of conversation comes from knowing the platform comprehensively covers all processes a business might engage in.
I can’t wait for the next meeting where we start to scope the next sprint. I wonder which toy they will want to pull out of the toy box next?